Privacy Policy

This Privacy Policy applies to the PULSE HVAC website at hvacpulse.com, including the website's booking tools, chatbot, analytics, and privacy choices page. This policy does not replace any separate field-service agreement, invoice, estimate, or warranty paperwork you may receive offline.

This website is used to share information about our services and help you contact us or request service. This website does not currently offer customer accounts or a customer login portal, and we do not ask your browser for precise location access on this site.

At or before the point we collect personal information online, we provide this Notice at Collection. The categories below describe the information collected through the website, the business or commercial purposes for collection, whether the category may be disclosed for operational purposes, and how long we generally keep each category.

If we begin collecting additional categories of personal information through this website, we will update this Notice at Collection before doing so.

We collect information through these main website features and services:

• The online booking tool on the contact and booking pages.
• The website chat assistant, which can answer HVAC questions and capture callback details.
• Website analytics tools, which collect website interaction and traffic information unless you opt out or send a Global Privacy Control signal.
• The website privacy request form and related request methods available at Your Privacy Choices.

If you are a California resident, you may have the following rights under the CCPA and CPRA, subject to applicable exceptions and verification requirements:

• Right to Know what categories and specific pieces of personal information we have collected about you.
• Right to Delete personal information we collected from you, subject to exceptions.
• Right to Correct inaccurate personal information we maintain about you.
• Right to Opt-Out of the sale or sharing of personal information, including through our Do Not Sell or Share My Personal Information page.
• Right to Limit the Use of Sensitive Personal Information, when applicable.
• Right not to receive discriminatory treatment for exercising your privacy rights.

We may need to verify requests to know, delete, or correct. Verification may depend on the sensitivity of the request and the records we need to locate.

During the preceding 12 months, we collected the following categories of personal information through this website:

• Identifiers and contact information.
• Commercial information related to requested services and booking activity.
• Internet or other electronic network activity information.
• Customer communications and other free-form submissions.
• Sensitive personal information only if you voluntarily submitted it to us.

During the preceding 12 months, we disclosed the following categories of personal information for business purposes to service providers or contractors:

• Identifiers and contact information.
• Commercial information related to requested services and booking activity.
• Internet or other electronic network activity information.
• Customer communications and other free-form submissions.
• Sensitive personal information only if you voluntarily submitted it and it was needed to respond.

During the preceding 12 months, we have not sold personal information for monetary consideration.

During the preceding 12 months, we do not knowingly share personal information for cross-context behavioral advertising. We nevertheless provide the Do Not Sell or Share My Personal Information page and honor Global Privacy Control signals for non-essential analytics activity on this website.

We use service providers to operate the website and support our services, including providers for website hosting, analytics, online booking, chat, communications, and maps.

We disclose personal information to these providers for operational purposes such as hosting, analytics, chat support, mapping, booking, communications, and request handling.

This website does not intentionally collect precise geolocation, government-issued identifiers, or account-login credentials. This website also does not currently offer a customer login system.

If you choose to include sensitive personal information in booking notes, chatbot messages, or free-text request fields, we may receive it. If California law gives you the right to limit that use, you can submit a request through Your Privacy Choices.

You may also use that page to request that we limit the use of sensitive personal information to what is necessary to provide requested services or respond to your inquiry.

We honor Global Privacy Control browser signals. If your browser or extension sends a valid GPC signal, we treat that signal as a request to opt out of non-essential analytics-related sale or sharing on this site.

You can also make the same choice directly through our Do Not Sell or Share My Personal Information page. We also save that choice in a browser cookie so your preference stays in effect on this browser.

Our privacy controls are intended to avoid dark patterns. The path to opt out is visible from the footer on every page, and the buttons on the privacy choices page use equal prominence for more privacy-protective and less privacy-protective options.

We intend these privacy materials to be readable on mobile devices and consistent with WCAG 2.1-focused accessibility practices, including semantic headings, visible focus states, readable text contrast, and keyboard-accessible navigation.

If you need this policy in another format, contact us using the details below and mark your request as an accessibility request.

You can submit California privacy requests through the designated contact methods listed at Your Privacy Choices. You may also contact us at:

• PULSE HVAC
• 6430 Rolling Way, Carmichael, CA 95608
• (916) 850-2221
• support@hvacpulse.com

For related terms governing use of the website, see our Terms of Service.